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Operations Research Models and Methods
 
Computation Section
In Case of Trouble
 
Unit Incorrect installation of add-ins

It is wrong to load an add-in by double clicking its icon or opening the file through the Open command under the File menu. Correct operation requires that the add-in be loaded through the add-in dialog under the Tools menu. Alternatively, the add-in can be loaded and unloaded by pressing buttons on the Add ORMM dialog.
 
Unit Mismatched versions of the add-in and Excel

You cannot use the add-ins with Excel 5. or 7. The add-ins were programmed for Excel 97 for Windows and Excel 98 for the Macintosh. The add-ins have recently been revised using Excel 2000 for Windows, Excel 2001 for Macintosh, and Excel X for the Macintosh.
 
Unit Errors when using the Excel Solver

There are a variety of error messages that come from the Excel Solver. A common message is that the model does not have the linear form. This occurs only when the "Assume Linear" option is selected. We have discovered that this sometimes happens even when the model is linear. One cause is very large coefficients, constraint limits or variable limits. Try to reduce the magnitude of these limits to values as small as consistent with the model purpose.
 
Unit Errors in automatically loading and solving with the Excel Solver


Before a math programming model is loaded or solved it is necessary to establish communications with the Excel Solver by opening and closing its dialog box. This only needs to be done once each time Excel is opened. If you forget to do this, an error message will be displayed when an add-in tries to use the Excel Solver.
 
Unit There are errors in the data

Please read the instructions to make sure you understand what data is to be provided. If numbers are required, do not use letters.
 
Unit Some formulas have been overwritten by the user


Parts of the worksheet are colored yellow to identify ranges that are not be changed. If you change a forumla, there is no way to anticipate the effects.
 
Unit Cutting and Pasting

Students sometimes cut and paste areas of the worksheet. This can disturb the named ranges on the worksheet and cause the programs to fail. If you think this might have happened, create a new worksheet with different names. Copy the data from the old worksheet and paste it in the new one. Use the paste special option on the edit menu and paste only values from one place to another.
 
Unit Bad names are provided by the user


A number of the add-ins ask for names to be used for identifying features of the model. These names must satisfy the Excel requirements for naming ranges. Please do not use spaces or punctuation. Start names with a letter. If some feature of the workbook is assigned a name do not change it. This is particularly true for math programming models that name worksheets. Once the worksheet has a name, do not change it.
 
Unit Buttons on a worksheet do not work

Many of the add-ins place buttons on a worksheet. When opening a worksheet on a computer different than the one on which the buttons were created, the buttons are no longer operable. Choose the Relink buttons command from the OR_MM menu for the add-in that you are using. This will create new buttons that will be operable. This problem will be observed for the Chapter and Demo worksheets provided with this CD. Always use the Relink buttons command before proceeding. Note that the add-in creating the buttons must be installed for this to work.
 
Unit User Defined Functions on a worksheet do not work

Some of the add-ins provide user defined Excel functions. When a worksheet obtaining these functions is opened on a different computer than the one which created the functions, the functions may not work. Select a cell with a user defined function. Retype the "=" at the beginning of the function and the function will be repaired. Note that the add-in creating the function must be installed for this to work. If this fails, you may have to recreate the worksheet.
 
Unit Too many add-ins are loaded at one time


Add-ins require memory. If you begin to get memory errors or the computer crashes, it probably means that you have not allocated enough memory to Excel or you have too many add-ins installed. Either increase the memory allocation or only install the required add-ins. Close all unnecessary windows and applications before staring Excel.
 
Unit More than one version of an add-in on the hard disk


Once Excel has found an add-in, the path to the add-in is stored by Excel. When you have more than one add-in with the same name, it's hard to know which one Excel is referencing. If you are experiencing this kind of error, use the "find" utility of the computer to find all versions. Then delete all but the latest.
 
Unit There are errors in programming the add-ins

Despite our best efforts, there may be bugs in the program. If you think you have found one, please let the authors know. Please include the following information:

Name of add-in

Date of add-in (See the About Add-in item on each menu)

Version of Excel (97, 98, 2000, 2001)

Type of computer and operating system

At what point in the process does the error occur? (Beginning, end, durring solution, etc.)

Error message

Any other things that might be relevant and would help me to track down the problem.


  
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Operations Research Models and Methods
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by Paul A. Jensen
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